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Frequently Asked Questions

What is your shipping Policy?

Custom Creation by The Time Thief:

At Ubuntu Fine Art, each artwork is a unique creation, meticulously crafted to order by Steven CW Taylor, "The Time Thief." This personalized approach ensures that every piece is imbued with the artist's signature touch.

Processing and Shipping Time:

Please allow 2-4 weeks for the processing and shipping of your order. Our commitment to quality means each piece requires time to be crafted to our high standards. For International Orders, please allow 8-10 weeks.

Flat-Rate Shipping and Handling:

Shipping and handling are charged at a flat rate, based on your order's total cost. This method ensures simplicity and clarity in our shipping costs.

Order Tracking:

Upon shipment, you will be provided with a tracking number to monitor the progress of your unique piece, crafted with care and precision.

Worldwide Shipping:

We proudly ship worldwide. For international orders, please contact us directly to arrange shipping and discuss any additional costs.

What is included with my limited edition or Artist Proof purchase?

Certificate of Authenticity and Personal Touches:

With each limited edition and Artist Proof purchase, you will receive an Ubuntu Fine Art Certificate of Authenticity, featuring a unique holographic serial number. Alongside your artwork, you'll find a personalized 'Thank You' note from Steven CW Taylor, "The Time Thief," which includes thoughtful care instructions for your new piece. These personal touches exemplify our commitment to quality and customer connection.

Do you offer refunds or replacements?

Replacement Policy:

We DO NOT offer refunds. However, if your order arrives damaged, we will replace it at no additional charge, ensuring that you receive the perfect piece as envisioned by The Time Thief.

Can I cancel or modify my order?

Order Cancellation and Modification:

Due to the custom nature of our art pieces, orders cannot be cancelled or modified once production has begun. We encourage careful consideration when placing your order.

How can I stay updated on new artworks and events?

We would love for you to be the first to know about any new work and events at Ubuntu Fine Art! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!

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